Transparency & Responsibilities
Welcome to the Rodanthi Boats FAQ — your go‑to resource for boat rental questions, insurance details, safety guidelines, and no‑license hires in South Crete. We believe in clear communication — no fine print, and no surprises.
What happens if something breaks or gets lost during my trip?
We understand accidents happen — and we’re fair about it.
If any item is damaged or lost and is not covered by insurance, you’ll be responsible for its replacement.
We’ve created a simple, transparent cost list you can view any time. Just ask, or check it here.
What does the insurance cover — and what doesn’t it?
Our insurance covers all standard boating risks and liability — but not everything.
Things like negligence, reckless behavior, or misuse may not be covered.
You can always ask to see the full policy if you want to be sure.
Can I see your rental agreement or guidelines before booking?
Absolutely. You can request our rental agreement, safety guidelines, or full terms any time — before or after booking.
We’re proud to operate with full transparency and happy to share the details with you.
Will I be charged for scratches or wear?
No need to worry about small scratches from normal use — we won’t charge you.
If there’s major damage caused by negligence (like ignoring depth warnings), you may be responsible for repair costs.
We’ll always be fair and upfront — no surprises.
Can I talk to someone before booking to go over everything?
Yes — feel free to reach out to us on WhatsApp or email before booking.
We’ll gladly answer questions and explain anything you’re unsure about. No pressure — just clear information.
Do I need to sign anything before taking the boat?
Yes — before departure, we’ll ask you to sign a brief rental agreement and go over a short safety checklist.
It only takes 5 minutes, and it helps ensure everything runs smoothly and safely.
How are disputes or misunderstandings handled?
If something doesn’t go as expected, we’re here to help.
We’ll listen, stay respectful, and always aim for a fair and quick resolution.
Your satisfaction matters — and we take every issue seriously.
Do you have a deposit system?
No, we don’t require a security deposit upfront.
We trust our guests — and in case of damage or loss, you’ll only cover the specific cost if it’s not covered by insurance.
You’ll know exactly what that cost is — no surprises, just transparency.
Are there any hidden fees?
No hidden fees — what you see is what you pay.
Our prices include everything: full boat equipment, insurance, coolers, snacks, and water.
If you choose optional extras (like GoPro or lunchbox), the cost is clearly shown during booking.
What does the insurance include?
Our boats are covered by third-party liability insurance — meaning you’re protected for most unexpected incidents.
However, personal belongings and negligence-based damage may not be covered.
That’s why we walk you through what’s included before your trip, and you can always ask to see the policy in advance.
Can I cancel or reschedule my booking?
Yes, cancellations and reschedules are possible — we just ask that you let us know as early as possible.
We understand that plans can change. Our goal is to help you find the next best available slot or offer a fair solution when weather or emergencies get in the way.
For full details, check our cancellation policy or just ask us directly.
